Frequently Asked Questions
1.What are our shipping options?
- Enjoy all-new Free Shipping in Canada! Our shipping options now include free shipping within Canada for orders over $100.00 CAD. For our valued customers in the United States, our flat-rate shipping remains unchanged at $14.99, with a minimum order value of $150.00 CAD. Please note that all shipments will continue to originate from our warehouse in Prince George, British Columbia, Canada.

2. How long will it take for my order to arrive?
- We aim to package, process, and ship your order within 5 - 7 business days through Canada Post. However, we cannot provide specific timelines for delivery as we cannot control potential travel delays that may occur with the carrier.

3. Are the brands offered by Sweet Exotics legitimate, and what kind of brands do you offer?
- Yes, Sweet Exotics is a fully legitimate business. We prioritize maintaining our name, reputation, and the trust of our customers. We offer a range of limited and hard-to-come-by brands and garments, including Supreme, A Bathing Ape, Nike - Jordan, Adidas, and more.

4. Are the limited edition items available at Sweet Exotics authentic, and can I trust the reputation of Sweet Exotics?
- Sweet Exotics has built a solid reputation based on our commitment to providing genuine products and excellent customer service. We ensure that every limited edition item we sell is authentic.

5. What if I receive a product from Sweet Exotics that I suspect is not authentic?
- We take concerns about product authenticity seriously. If you believe a product you received is inauthentic, please contact our customer support team immediately. We will thoroughly investigate the matter and take appropriate action to address the issue. However, please note that our policy does not allow returns of products.

6. Does Sweet Exotics offer any guarantees or warranties for the products?
- Sales are final at Sweet Exotics, and while we guarantee the authenticity of the products we sell, warranty coverage may vary depending on the specific brand and item purchased. We recommend reviewing the warranty information provided by the brand for details on any guarantees or warranties that may apply.

7. How can I contact Sweet Exotics?
- For the fastest and official response, please reach out to us through email at sweetexoticltd@gmail.com. Please note that we do not currently have an official/public telephone number.

8. Can I receive free candy with my order?
- Yes! We are delighted to offer freebies with every shipment once your order is placed.

9. Can I receive a sticker with my order?
- Yes, we include a free Sweet Exotics sticker with most orders. However, availability may vary depending on stock.

10. What can I expect to find in the Mystery Boxes, and how does a subscription work?
- Our Mystery Boxes contain a selection of our favorite and best-selling items, curated to surprise and impress your taste buds. Subscription orders can be made on our website, and subsequent charges and order fulfillments will occur on the same day each month. You can update your address or cancel your subscription by contacting us before the next monthly charge or shipment.

11. Does Sweet Exotics have a physical store?
- We currently have a "Pop-Up" store located in the Pine Centre Mall, Prince George, BC, Canada, as we continue to work towards establishing a full-time physical store.

12. Can I request specific snack products?
- Yes, we appreciate your input! Feel free to message us on any of our social media platforms with your desired snack products, and we'll do our best to accommodate your requests.